When you shop with Sericha, it’s our top-most priority to deliver quality products and to give you the most enjoyable and hassle-free online shopping experience. Keeping this in mind, our Returns Policy is also safe, easy and transparent.
In which cases can I return the product?
You can return a product in the following two scenarios:
- A product is damaged, possibly in transit. A warning sign of this possibility will be damaged packaging.
- In case of mismatched product delivered, in terms of flavour or size, a replacement will be offered.. Sericha does have a highly stringent Quality Control Department; however, at times, a few hitches might go unnoticed.
If you want to return the product for any other reason apart from the above-mentioned ones, please get in touch with our Customer Service within 24 hours from the receipt of delivery.
You can either call our Customer Service on+91-80-42470888 between 9.00 a.m. and 6.00 p.m. (IST), or email us at firstname.lastname@example.org
When can I return the product?
Please get in touch with us within 24 hours from the date of receiving your shipment. We will guide you on this process.
Who pays the postal/shipping charges for the returned goods?
This depends on things such as the availability of our associated courier services in your area, the size / weight of the product. Please call our Customer Service on +91-80-42470888 or email us at email@example.com for further details.
What is the returns procedure?
Call our Customer Service on +91-80-42470888 between 9.00 a.m. and 6.00 p.m. (IST) from Monday to Friday and choose the ‘return’ option to reach our dedicated helpline for returns. You can also email us at firstname.lastname@example.org and mention the details of the return.
Once your returns request is validated over phone, we will send you an email authorizing a return, along with the address for the same. Please print a copy of the email and attach it to the return shipment. To be eligible for the return, kindly use one of our associated courier partners to send us back the product. In a rare case, due to logistical constraints, if we are unable to collect a return, and you’ve arranged for the same, you would be reimbursed your shipping costs after an approval from Sericha ‘s’ management. Remember, we must receive the package within 10 days of us sending the authorizing email.If the pick-up is being arranged by us via one of our authorized courier partners, kindly facilitate the handover from your delivery address within 48 hours of receipt of the authorization email.
After receiving the package, we will inspect the same. Once approved as an eligible return by our Quality Assurance Team, we will ensure that we replace the product. If the product is not available, we will issue a merchandise credit in the appropriate amount. Your returns issue will be closed within 10 days of our receiving the return package from you.
What is the Return Policy for the discounted products?
Sericha does not offer replacements on discounted or season-end sale products.
Terms & Conditions for Return:
The final decision on whether a returned item will be approved or rejected lies completely with Sericha ‘s’ Quality Assurance Team.
The returned items will only be accepted in their original packaging, which includes bags, tags, boxes, invoices, documentations, warranty cards (if any), all accessories, and all the things that were present when the item was delivered to you.
The product you’re returning must be unused, and in its original condition. If it is damaged, soiled or altered, the return won’t be processed and the items will be sent back to you.
PLEASE DO NOT ACCEPT THE PACKAGE IN DAMAGED OR BADLY SOILED CONDITION.
Products in sets cannot be returned individually.
To return an item, we will arrange to pick the parcel from the given address. If the service is not available in your area, please arrange for a return via a trusted courier service of your choice.
Due to logistical constraints, if we are unable to collect a return, and you’ve arranged for the same, you would be reimbursed your shipping costs, after an approval from Sericha ‘s’ management. Please provide shipping receipt and tracking number of the same.
No refunds are applicable for cancellations, A refund is applicable only under the sole discretion of Sericha. All refunds would be through a NEFT transfer in your Bank Account and no Cash payments will be made in lieu of the same. Also, in this case, please let us know the Tracking No. (i.e., AWB Delivery Confirmation), as we are not responsible for lost or stolen packages. When we receive your returned package, we will inspect the item to confirm that it is unused and in its original packaging.
Shipping an item back to Sericha
We offer pick up service from all major cities in India. Please call our Customer Service on +91-80-42470888 to know if the service is available in your area. For other locations, as advised by our Customer Service Executive.